Spruce Circularity - How It Works

We're here to make product care and repair easy

Here's how it works

1 Assess Demand and Value

We offer a complimentary low-friction assessment to estimate the demand from your customers and the value that Spruce will help you create. Let's chat.

2 Set Up

In just 20 minutes of micro-e-learning, we train your staff to accept care and repair orders on our easy-to-use software, which tracks each order from start to finish.

3 Zero-Emission Transport

Our zero-emission logistics service transports the products to our network of certified technicians on a set schedule.

4 Quality Service

All of our technicians are fully certified, our quality management system creates a consistent and premium experience, and you'll love our Fastest Turnaround-Time Guarantee.

5 Customer Pickup

Once the service order is finished, we return it to your store and notify the customer that their garment is ready for pickup. After pickup, we send out a survey to ensure a quality experience.

6 Insights

We compile monthly insights for your stores and brand on customer satisfaction, feedback, repair types, warranty and more. These insights prove invaluable across your brand—from product development to merchandising.

Frequently Asked Questions

Circularity can be complex, but we're here to make it simple. Here are some of the most common questions we get asked about our services.

What cities do you operate in?

Right now, Vancouver, Canada. Let us know if you'd like your city to be next on our list!

What types of products do you support?

Currently Spruce supports apparel. In the future we'll be launching more product categories, so stay tuned!

How much does it cost?

Spruce offers products and tiers to match your budget. Get in touch with us to learn more.

Won’t this make my customers buy less?

No way! We're confident your customer lifetime value will go up. Alteration and personalization services drive immediate sales, and care and repair gets your customers back into the store and makes them more loyal.

Will our customers actually be willing to pay for repair?

Absolutely! Data from our clients show that high-value demographics want better fit, care about sustainability, and are willing to spend to keep their favourite garments in use.

If I begin offering care and repair services, will I lose money or make money?

Though we know it can be intimidating to evolve your business model, offering more services powered by Spruce will deliver a 10-20X ROI within one year.

Can’t I just run a repair program myself?

Of course! But leveraging Spruce decreases your costs, allows you to deliver a truly premium experience, and gets rid of all the headaches.

Do you have different pricing tiers?

Spruce offers innovative products and tiers to match your budget. Get in touch with us to learn more.

Here's how it works

1

Assess Demand and Value

2

Set Up

3

Zero-Emission Transport

4

Quality Service

5

Customer Pickup

6

Insights

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

1,900+

5,942

$2,87M

30+

See Spruce in Action